Everything Business

Hey Everybody! I hope this article will make up for not putting up one last week. I have some information for you to read after the article too, so be sure to check that out!

Who’s really #1?

 

            There has always been a debate among entrepreneurs and business managers everywhere about who should come first, employees or customers? I have read book after book after book that has tried to finish this debate off. However, I disagree with every single one of them.

 

            You may be thinking “How can someone disagree with both answers?” It’s very simple on how this can be. THEY’RE ALL WRONG! They are both so important and so vital to any business, that there can’t be a ranking on either one being more important. However, there is a way to make both groups feel like they’re number one at the same exact time. With that being said let’s take a look at how this can be done.

 

 

EMPLOYEES

 

1. Treat your employees with respect- If you treat them with respect and show them appreciation. You can easily make their day. This alone could really make them feel like they’re number one!
2. A Customer complains about an employee- Get the employee’s side of the story before you lose your temper or write a disciplinary form out and place it in their file. Fact is, THE CUSTOMER IS NOT ALWAYS RIGHT!
3. Rewards- Give your employees rewards for doing good work. This could be anything from a simple praise to a gift certificate to a local restraint. Give your employees rewards from time to time and they will stick around and be happy about it too!

 

 

CUSTOMERS

 

1. Listen- Nothing could be as important when it comes to dealing with Customers then to listen. It doesn’t matter if you are providing customer service or if you are trying to sell something to them. Listen and learn about your customers.
   
2. Make them feel trusted- You don’t necessary need to trust them to make them feel like you are. How do you do this? First off take the last tip in consideration, listen to your customers, tell them that you will handle any situation that arises.
   
3. Follow up- When your customer makes a complaint or purchases a new product or tries a new service with you, follow up with them. Nothing could matter more to them then the feeling that they are special. I have a Four Letter acronym that I always keep in mind when talking to a customer it is “MMFI” it stands for “Make Me Feel Important”. If you make them feel important then they are more likely to feel satisfied with buying from your company!
   

 

 

If you use all six of these tips at the same time you can make both, customers and employees, feel like they’re number one. However, be creative. Think of other ways to make both groups feel important and implement them into your own business and profits (as well as high morale) will soon follow!

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        Have a profitable day and god bless!

-John